Terms & Conditions

These Terms and Conditions apply to all bookings made through www.finewaysrilanka.com, operated under the brand name Fineway Sri Lanka, which is the B2C division of Fineway Travel (Pvt) Ltd, a private limited company registered in Sri Lanka.

By making a booking through our website, email, telephone, or any other channel, you agree to be bound by these Terms and Conditions.

Company Identity

Legal Entity: Fineway Travel (Pvt) Ltd
Trading Name (B2C): Fineway Sri Lanka
Company Registration Number: PV00235517
SLTDA License Number: SLTDA/SQA/PRO/TA/00612
Registered Address: 14, J.L. Fernando Mawatha, Rawathawatte, Moratuwa, Sri Lanka 10400
Website: www.finewaysrilanka.com

All contracts are entered into with Fineway Travel (Pvt) Ltd.

Booking and Contract

A booking is confirmed only when:

  • The required payment has been received in accordance with the applicable Payment Terms; and
  • A written confirmation has been issued by Fineway Sri Lanka.

The person making the booking confirms that they are authorized to accept these Terms and Conditions on behalf of all travelers included in the booking.

Prices and Inclusions

All prices are quoted per person unless stated otherwise and include only the services expressly mentioned in the itinerary or product description.

Prices are subject to availability and may change prior to confirmation due to changes in taxes, exchange rates, fuel surcharges, or supplier pricing.

Payments

Payment terms vary depending on the product and are stated at the time of booking.

Failure to make payment by the due date may result in cancellation without notice.

Cancellations and Refunds

Cancellation policies vary depending on the product booked and are stated at the time of booking.

Refunds, if applicable, will be processed according to the following:

  • Once a cancellation is confirmed and any applicable cancellation charges are deducted, the refundable amount (if any) will be processed.
  • Refunds will be processed within 14 working days from the date of cancellation confirmation by Fineway Sri Lanka.
  • Refunds will be made using the original payment method wherever possible.
  • Banking and card processing timelines may vary depending on the client’s bank, card issuer, or country of residence, and are outside our control.

Any non-refundable payments already made to hotels, airlines, or other service providers will be charged in full.

Amendments

All amendment requests must be made in writing and are subject to availability and supplier approval.

Additional charges or price differences may apply.

Travel Documentation and Responsibilities

Clients are responsible for ensuring compliance with all passport, visa, health, and immigration requirements for travel to Sri Lanka.

Fineway Sri Lanka is not responsible for denied entry, delays, or losses arising from improper documentation.

Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, trip cancellation, delays, loss of belongings, and emergency evacuation.

Health, Safety, and Conduct

Clients must follow all safety instructions and local laws.

Fineway Sri Lanka reserves the right to refuse service to any client whose behavior is unsafe, disruptive, illegal, or offensive, without refund.

Force Majeure

Fineway Sri Lanka shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, strikes, political unrest, or government actions.

Limitation of Liability

Fineway Sri Lanka acts as an intermediary between clients and third-party suppliers and is not responsible for their acts, omissions, or failures.

Our liability, if any, is limited to the amount paid directly to Fineway Travel (Pvt) Ltd for the affected services.

Photography and Marketing

Fineway Sri Lanka may use photographs or videos taken during tours for promotional purposes unless the client requests otherwise in writing.

Data Protection

Personal data is collected and used solely for the purpose of providing travel services and in accordance with applicable data protection laws and our Privacy Policy.

Complaints

Any complaints should be raised as soon as possible during the trip so that we have the opportunity to resolve them.

Complaints received after travel may be more difficult to investigate.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Acceptance of Terms

By making a booking with Fineway Sri Lanka, you confirm that you have read, understood, and accepted these Terms and Conditions.

🌍 For International Clients

Payments, banking timelines, and consumer protection rights may vary by country. Clients are responsible for complying with both their home country’s exit requirements and Sri Lanka’s entry requirements.